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Terms Conditions That Cover Your Account

Everything you agree to when you open an e365 account sits on this page — how your wallet works, what we expect from you, and what you can expect from us.

Account rules in plain EnglishWallet and payment termsAccess depends on local lawSupport when a clause is unclear

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HOW WE APPLY IT

Browse How We Keep Records

Following these terms is easier when you can see how we handle the information behind them. Below is what happens to your details, what we keep, and how to ask for a change.

Data we hold

Your name, mobile number, wallet identifiers and transaction records are stored so we can verify deposits and answer disputes. We share them only where a payment rail, provider or the law requires it.

Cookies and sessions

Session cookies keep you signed in and remember your language choice. Closing the browser or signing out ends the session, which is why we ask you not to share a device with someone who has their own account.

Account security rules

Keep your password and one-time codes private. If you suspect someone else has used your login, tell support at once — we can freeze the wallet while the activity is reviewed.

Retention and changes

Records are kept for the period local rules require, then removed. To correct a name, mobile number or wallet detail, contact support with the new information so the profile matches reality.

CLAUSE HELP DESK

Ask Us About Any Clause

A term you do not understand is a term you cannot follow, so we would rather you asked. Our Bangladesh support team reads messages in English and replies through the same channel you used, quoting the clause number so you can find it again. Have your registered mobile number ready — we verify the account before discussing wallet or access questions.

Team online

Live chat from your account

Open your account wallet, tap the chat icon and describe the clause. Support can see your account state, so wallet and verification questions get answered without you retyping details.

Email for formal requests

Send written questions about these terms, account closure or data changes by email. Keep the reply thread intact so your request stays on one record with a clear reference.

Escalate a disputed clause

If a first reply does not settle it, ask for the matter to be escalated. A senior agent reviews the account history, the clause in question and any payment records before responding.

Open the Clauses Before You Deposit

e365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and e365. By opening an account, you confirm the details you give us are your own and that you are acting for yourself, not on behalf of someone else. We expect one account per person, kept in your name,

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because wallet checks at withdrawal only work when the name on your bKash, Nagad or Rocket account matches the one on your profile. Do you need to know what happens if a payment fails? The clause covering failed transfers says the amount returns to the sending
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wallet after the rail confirms the reversal, and your account balance stays unchanged until it does. We can amend these terms when payment rails, game providers or local rules change. When that happens the revised version appears on this page and applies from the date shown
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at the top, so the wording you read today is the wording that governs today's activity. Play that happened before a change is judged under the terms that were live at the time. Nothing here promises a particular outcome on any game round: results come from
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the provider's certified random number generator, and RTP figures appear only where a provider exposes them. Access is never automatic — it depends on your local law and eligible regions, and we may restrict or close an account where a clause is broken or where the
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law requires it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms Questions We Get Often

These are the questions that come up most when someone reads the terms for the first time. If yours is not here, support can point you to the exact clause.

They cover your account, wallet activity, deposits through bKash, Nagad or Rocket, withdrawal checks, acceptable use and how disputes are handled. Reading them takes a few minutes and explains what we can and cannot do.

Yes. Multiple accounts, someone else's payment wallet, or false registration details can lead to suspension or closure, and any balance is handled under the clause that applies. We tell you the reason where the law allows it.

They can. When payment rails, providers or local rules shift, the updated version is published here with a new effective date. The version live on the day you played is the one that applies to that activity.

Contact support from your registered mobile number and ask for your record summary. We confirm what is held, why, and how long it stays, then explain the steps to correct anything that is wrong.

Availability depends on your local law and eligible regions, and some features may be restricted in certain areas. We would rather tell you plainly than let you deposit and find out later.

Start with support and quote the clause you are questioning. If the first reply does not resolve it, ask for escalation so a senior agent reviews the account history and payment records before giving a final answer.

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