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Understand Your Rights Before You Play

e365 operates under a defined legal framework that sets out what you can expect from us and what we expect from you.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy scopeData handling rightsContact paths for legal queries
e365 Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about how our legal terms apply to your account — eligibility, data requests, wallet disputes involving bKash, Nagad or Rocket, or account suspension — our support team handles these directly. Raise a legal or policy matter through any of the channels below, and we will route it to the right team.

Team online

Live Chat

Open a chat session from your account dashboard to flag a legal or policy concern. We log every conversation so you have a written record of the exchange.

Email Support

Send detailed legal queries, wallet dispute evidence or data-access requests by email. Attach any relevant account or transaction references so the team can act without delays.

Account Help Centre

Your account panel holds a help section covering policy updates, terms acceptance history and wallet verification status for bKash, Nagad and Rocket transactions.

HOW WE HANDLE IT

Data, Security and Your Account Rights

We hold your account data under a clear retention policy: personal information, transaction records and wallet references — including those linked to bKash, Nagad or Rocket — are kept only as long as necessary for legal, financial or dispute-resolution purposes. You have the right to request what we hold about you, ask for corrections, or close your account and request data deletion where law permits. Submit these requests through email support or the account help centre, and we aim to respond within the timeframe required by applicable regulation.

Data Retention We keep account and transaction records for the minimum period required by applicable law. Wallet data tied to bKash, Nagad or Rocket is stored securely and not shared with third parties beyond payment processing.
Cookie Policy Our site uses cookies to maintain your session, remember login state and track aggregate usage. You can manage cookie preferences through your browser settings at any time without affecting your account access.
Account Security Login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can lock the account and review recent activity within your session log.
Rights and Requests To request a copy of your data, correct an error, or ask us to delete your account, email the address in your account panel. We process these requests in line with our stated data policy and applicable national law.

Common Legal Questions Answered

These are the questions we hear most often about account eligibility, data rights and how our legal terms apply to users in Bangladesh. If your question is not here, raise it directly through live chat or email.

No. Account eligibility depends on your local law and the regions we can legally serve. If access is restricted where you are, you should not register or deposit.

Send a data-access request to the email address listed in your account help panel. Include your registered mobile number and we will process the request under our stated policy.

Wallet balances are held during the suspension period while we complete verification. We contact you through your registered mobile number to resolve the matter before any release.

We update terms when regulation or operations require it. Notification goes to the mobile number linked to your account — the same one you use for bKash, Nagad or Rocket transactions.

Submit a deletion request via email or the account help centre. We process it in line with applicable law; some transaction records may be retained for the legally required minimum period.

Session cookies are needed to keep you logged in and to process transactions. You can block non-essential cookies through browser settings without losing access to your account or wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.